We want you to be a happy customer who is satisfied with the highest
quality of our sterling silver products and best customer service you can find
on the web. Well trained and rigorously supervised crew will do the best to meet
the highest standards of the services and make your experience pleasant and
enjoyable.
But
if for some reason you want to return the jewelry you bought from us we glad to
offer a no-hassle and worry-free 30-day money back guarantee. Just return the
merchandise(s) you purchased with the attached tag(s) and with the copy of your
invoice and we gladly will pay your money back.
All
returns must be made within 30 days of original purchase date. Please send
unwanted merchandize with the attached tag and the copy of your invoice to the
following address:
BanGem LLP
Returns Dept
3 Gardner Road,
Cherry Hill, NJ 08034
When
the returned merchandise is received, it will be processed within 7 business
days and the credit will be issued to your original method of the payment
(credit card) within 7 days. We will contact you to confirm the money return via
email or over the phone.
IMPORTANT:
Do not remove the tag from jewelry if you want return it!!!
The jewelry with removed tags won’t be repaid.
All
purchases of the sales items are final – due to reduced prices we will not be
able to reimburse your payment.
We
are not responsible for loss or damage of return shipments.
All
returns must be made through USPS – the return shipping fees are the
responsibility of the customer.
We
are not responsible for the lost or damaged items you returned – please be
sure you return the merchandise in the sturdy package. Returns sent in envelopes
or similar packages will be refused due to potential damage during the shipment.
In
the case your order will be returned to us by US Postal Services marked as
refused we will charge the “restocking fee” – 25% of total your order.
We
really want to do our best for you – so do not hesitate to call us at
1-888-804-4516 if you have any questions or concerns.
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